CLAIMS

We always try to make your trip as comfortable and trouble-free as possible. Unfortunately, this is not always possible as trains may be delayed or even cancelled. In this case, please contact us via the Contact Form or call us at +49 (0) 4721 2 04 97 24 (local rates when calling from a landline, maximum 60 cents per call from mobile phones) for claims or reimbursements.

If you were not satisfied with your train ride or you have any other kind of feedback, please directly contact our passenger attendant in the train. We will try and assist you as quickly and effectively as possible. You can also email us at kundenservice@start-unterelbe.de.

Further information:

Travelling with Mobility Constraints | Travelling with Bikes | Group Travels | Get to Your Destination Safely | Service