It is important to us that you can travel comfortably and barrier-free.
You have mobility constraints and need assistance for your train ride with Start?

Then please call the customer hotline at +49 (0) 180 / 6 51 25 12 and we will be happy to assist you.

The train section with the symbol on the right offers space for people with mobility constraints such as wheelchair users and passengers with prams. These sections of our trains are equipped with a boarding ramp. If you need more information on mobile boarding assistance or you want an additional boarding and exiting assistance, please contact us via our Contact Form at least 48 hours prior to your trip.