General data protection notice

You can use our internet pages without providing any personal data. We herewith inform you what kind of data we collect, how we use that data, and how you may object to this.


Who is responsible for data collection and processing?

The Verkehrsgesellschaft Start Unterelbe mbh is responsible for collecting and processing your data.

Please contact us if you have any questions or suggestions regarding data protection on

Verkehrsgesellschaft Start Unterelbe mbh
Am Bahnhof 1
27472 Cuxhaven

Phone: +49 (69) 999 993 640

Verkehrsgesellschaft Start Unterelbe mbh appointed Ms Chris Newiger as data protection officer. Please send an email to for any questions and suggestions on data protection.


What data do we collect and how and why do we process your data?

When visiting this website, certain device-related data is automatically collected and processed. These are so-called server log files.

The following data are usually transmitted:

  • IP address
  • Date and time of your request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of your request
  • Access status / HTTP status code
  • Transmitted data amount
  • Website (from which the request is transmitted)
  • Browser
  • Operating system and interface
  • Language and version of browser software

It is technically not possible to use this website without processing above data. Legal basis for data procession is section 6 paragraph 1 lit. f of the General Data Protection Regulation (GDPR).

When you contact us, we process the personal data you have provided to respond to your inquiry. The legal basis for processing data is section 6 paragraph 1 lit. f of the General Data Protection Regulation (GDPR).


Advertisement (general)

In order to constantly improve our offer, we store and analyse pseudonymous data. The legal basis is section 6 paragraph 1 lit. f of the General Data Protection Regulation (GDPR).

We are also interested in maintaining customer relations with you and providing information and offers that we believe fit your interests. Therefore, we process your data in order to send information and offers based on section 6 paragraph 1 lit. f of the General Data Protection Regulation (GDPR) (assisted by service providers). We use your contact information (first and last name, address) for advertisement via post and market research, provided that you do not object to such usage. Similarly, the email address we have received during our business relation can be used for promotional purposes.


You may object to promotional use of your data at any time with effect for the future. You can do so by sending an email to (advertising objection).


How long will we store your data?

We only store your data for as long as it is necessary to fulfill the purpose for which it was collected or if regulated by law.


What are your rights as users of

- You can request information about what type of personal data we store.

- You can request that your personal data shall be adjusted, deleted or restricted (blocked) as long as this is permitted by law and within the framework of an existing business relation.

- You have the right to lodge a complaint with a regulatory authority. The regulatory authority responsible for Verkehrsgesellschaft Start Unterelbe GmbH is:

State Commissioner for Data Protection Lower Saxony

(Die Landesbeauftragte für den Datenschutz Niedersachsen)

Prinzenstraße 5

30159 Hanover



  • You have the right to transfer stored data based on consent or a contract (data portability).
  • If you have given consent to data procession, you may revoke this consent at any time in the same way it was provided. Revocation of consent does not affect the legitimacy of data procession carried out on the basis of the consent until revocation is effective.
  • You may object to data procession for reasons that arise from your particular situation, if the data processing is based on our legitimate interests or is necessary to perform a public task.

Please send a letter via post in order to exercise your rights:

Verkehrsgesellschaft Start Unterelbe GmbH
Am Bahnhof 1
27472 Cuxhaven

or via email to


Will data be shared?

In order to process the contract it is usually necessary to engage independent parties, such as data center operators, print or shipping service providers or other contract parties.

External service providers who process data on our behalf are carefully selected and contractually strictly obligated. Service providers work according to our instructions ensured by strict contractual arrangements, technical and organizational measures and additional control measures. Involving service providers is required for instance when it comes to managing and maintaining IT systems.

Your data will only be transmitted if you have given explicit consent or as a result of statutory provisions.


Use of cookies

Cookies are small text files, which can store personal data.

We distinguish between cookies mandatory for technical functions of the website and optional cookies. The use of is generally possible without optional cookies. This means that you can prevent cookies from being tracked in your browser (do-not-track, tracking protection list) or prohibit storing third-party cookies.

Furthermore, we recommend regularly checking and deleting all stored cookies, unless they are specifically requested. Please note: If you delete all cookies this also includes registered objection cookies (opt-out cookies) so that you need to object once again.


Social media


Our Twitter channel @start_unterelbe is used for press and public relations work on all topics of our company, but primarily to communicate delay reports.

If you visit our channel, Twitter Inc., 1355 Market Street, Suite 900, San Fransisco, CA 94103, USA as the operator of Twitter stores and processes personal data to the extent described in the privacy policy of Twitter. The privacy policy can be found here: In principle, we do not save or process any of your personal data.

When integrating our Twitter feed on, no data is transmitted to Twitter.


We include content from YouTube on our site. In the basic setting, this service is inactive with us, but you can activate it.

By clicking the link to play the video, you will be connected to YouTube and the external content will be displayed. Google, as the operator of YouTube, uses cookies and pixel tags to personalize advertising and search results. Google, as the operator of YouTube, is solely responsible for this data processing. We have no knowledge of or influence which data is processed in this context. The company providing the service in the European Economic Area and Switzerland is Google Ireland Limited, a company incorporated and operated under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. You can find more information on data protection at Google at:

If you activate the checkbox, we will remember your decision and show you future videos without you having to activate the YouTube offer again. We set a cookie for this. We do not transfer data to Google as the operator of YouTube. The cookie lasts for 12 months.

You can change your decision at any time by clicking here.

What happens with links to external pages?

If you click on a link to an external page, you are browsing outside the pages of

Verkehrsgesellschaft Start Unterelbe mbH is therefore neither responsible for content, services or products offered on the linked website nor for privacy and technical safety.


Updating privacy policy

We adjust the privacy notice to any altered features or an amended legal situation. Therefore, we recommend taking notice of the privacy policy on a regular basis.


as of April 2021